Frequently Asked Questions
Everything you need to know about your Crosley experience.
How do I set up my new Crosley turntable?
Each turntable comes with a quick-start guide. Generally, you will need to remove the stylus guard, ensure the belt is properly attached to the motor pulley, and balance the tonearm if your model includes an adjustable counterweight.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please ensure all cables, manuals, and accessories are included to receive a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How can I replace the needle on my record player?
Replacement needles (styli) are available on our website. To replace it, gently pull the plastic needle housing away from the cartridge and snap the new one into place. Refer to your specific model number for compatibility.
Are your products covered by a warranty?
All Crosley Radio products come with a one-year limited warranty covering defects in materials and workmanship under normal use.
Can I connect my smartphone to my Crosley radio?
Most of our modern units feature built-in Bluetooth receivers, allowing you to stream digital music from your smartphone or tablet directly through the internal speakers.